Customer Services Survey

Please take this opportunity to show how we can do more for you by grading the following 20 questions. We take pride in attempting to provide the best service possible.

Question 1 2 3 4 5
When telephoning, I speak to a real person not a machine and I am quickly put through to the relevant department:
Staff telephone manner is polite & courteous.
Staff explain things in a clear and understandable language.
Staff have the required knowledge to assist or they are able to obtain the required information within a reasonable time.
Product lines availability generally suits my requirements
Information given on product availability is correct.
Products received are as ordered.
Delivery times are kept to.
Delivery documentation is of an acceptable standard.
Serial numbers are provided with the delivery documentation.
Packaging is adequate and in good condition
The required pallet sizes and type are used.
After sales support is of an acceptable standard.
Invoices are received on time.
Account queries are resolved promptly and satisfactorily.
Requests for statements and copy invoices are dealt with promptly and satisfactorily
Returns matters are dealt with promptly and efficiently.
Complaints are responded to promptly and efficiently.
Customer satisfaction follow-up calls are timely, polite and courteous
The overall ease of doing business with Gamma.
If you wish you can also send us your contact details, and a short comment on how we could improve our service.
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