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Gamma Global achieves 99.3% service accuracy levels


Gamma Global achieves 99.3% service accuracy levels

Leading IT distributor, Gamma Global, has achieved service accuracy levels of 99.3% during 2013.

Tied in with its ISO 9001 accreditation, Gamma prides itself on delivering the very highest levels of customer service with customers across the globe relying on its efficiency and reliability.

Commenting on the service levels, Gamma’s operations director, Mark Gilbert said: “Our success in this area is down to several factors. When we founded the business over 20 years ago our focus was to ensure that all of our customers received their products on time, every time. The orders we receive are usually critical to a client’s business so there are no excuses; we have to get their products to the right place at the right time.

“To ensure this, we have worldwide contracts in place with the top courier and freight companies and we spend a great deal of time checking and correctly packing orders so they arrive undamaged.

“Authenticity is also crucial to the entire process – customers must be confident when purchasing from us. All of our stock is New Retail (where stipulated it isn’t Bulk or Renew) and is for sale within the EU. By working closely with our supply chain, we are able to ensure that our stock is for the correct market and I feel this gives our customers a huge advantage when they buy from us.”

One of Gamma’s Cheshire-based clients had this to say about their first dealing with Gamma: “My buying experience with Gamma was first class and I’m not an easy customer. Phone calls were returned, expectations set and managed well, pricing was very reasonable and altogether an experience I would look to repeat. Very well done – contrary to the belief that you can’t have good, cost effective and fast service, certainly on this occasion I believe I did.”

Concludes Mark: “Whilst 99.3% is an excellent score we will continue to strive for service accuracy levels of 100%.”


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