Press Releases

Date: 1 Feb 2013

The integrated service offering supports consistent, standardised arrangements across EMEA, giving companies with multi-country sites a greater degree of control and confidence that all locations will be equally well-served. It provides a pan-EMEA structure for the delivery of leading maintenance practices, call-out performance and resolution capabilities.

This enhanced and integrated service offering is reinforced by Emerson Network Power’s unmatched, global reach and organisational strength. The new service integration positions Emerson Network Power as the single partner for critical infrastructure availability, providing singular accountability and giving better coordination for both contract management and fulfilment of servicing.

Emerson Network Power’s uncompromising stance on availability is typified by the remote diagnostic services enabled by LIFE™ technology, which dramatically reduces the risk of unexpected downtime. Data trending is used to give Emerson Network Power engineers continuous, 24/7 updates on customers’ systems health, enabling early detection of potential problems and remote identification of possible malfunctions. This allows specialist engineers to be dispatched earlier in the resolution process, and means they arrive pre-briefed on the problem and with the correct replacement parts. Statistics confirm that LIFE™ technology reduces the number of breakdown events and significantly improves the chances of fixing the breakdown the first time round.

In addition to availability, sustainability and energy efficiency are also improved through a more holistic approach that deals AC power and precision cooling systems in tandem rather than separately. With such a range of customer-focused benefits, the new integrated service offering enables Emerson Network Power to set a new standard in critical infrastructure servicing.

Giordano Albertazzi, vice president services, for Emerson Network Power in Europe, Middle East and Africa, explains the advantages of the new integrated services across Europe: “This is a major step forward in customer service delivery within the industry. Our customers now benefit from a highly streamlined approach to contract management - one partner for all their servicing needs, alongside access to a range of support which can cover their entire infrastructure.”

The integrated service offering is delivered by the broadest service presence in the industry. All engineers are trained by the Emerson Network Power Academy and work together with a team of service account managers to ensure that customers are fully supported in their system optimisation, and in any specific problem-solving.

Giordano Albertazzi explains how Emerson Network Power is well prepared to support this step-up in its servicing: “To ensure we provide the best possible service to customers we make a continual investment in employee training, as well as in leading product and service technology. We have emphasised for a number of years the importance of on-going development of skills and capabilities to keep ahead in the ever-changing business technology environment. All our engineers receive full factory training through the Emerson Network Power Academy, so that they are up-to-date on our latest products, technologies and processes. Safety training is prominent among the subjects taught: “Safety is one of the core values at Emerson Network Power. We relentlessly focus on safety for the benefit of our customers and our employees.”